Terms of Service

1. Acceptance of Terms

By accessing and using the website of Bamboo Inn Catering Ltd ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.

2. Use of Website

2.1 Eligibility

You must be at least 16 years old to use our website and place orders. By using our services, you represent and warrant that you meet this eligibility requirement and have the legal capacity to enter into binding contracts.

2.2 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems, networks, or user accounts
• Interfere with or disrupt the website, servers, or connected networks
• Transmit any viruses, malware, or harmful code that could damage our systems
• Collect or harvest personal information of other users without consent
• Use the website for fraudulent purposes or to impersonate any person
• Engage in any activity that could damage, disable, or impair our services

2.3 Account Registration

Certain features may require account registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to notify us immediately of any unauthorized use or security breach.

3. Orders and Payments

3.1 Order Placement

All orders placed through our website, by phone, or in-person are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability or ingredients shortage
• Errors in pricing or product information
• Suspicion of fraudulent activity
• Inability to deliver to the specified address
• Failure to meet minimum order requirements
• Extreme weather conditions affecting delivery

3.2 Pricing

All prices are listed in British Pounds (£) and include VAT where applicable. Prices are subject to change without notice. The price charged will be the price in effect at the time of order confirmation. We make every effort to ensure pricing accuracy, but errors may occur. In the event of a pricing error, we reserve the right to cancel the order or contact you to confirm the correct price.

3.3 Payment

Payment must be made at the time of ordering unless otherwise agreed for catering services. We accept:

• Major credit/debit cards (Visa, Mastercard, American Express)
• Cash on collection
• Bank transfer (for large catering orders)

All payment processing is handled securely by licensed payment processors. We do not store your full credit card details on our servers.

3.4 Order Cancellation

Orders cannot be cancelled once preparation has begun. For cancellation requests, please contact us immediately at +44 141 429 4609. Refunds will be processed at our discretion based on the stage of order preparation.

4. Delivery and Collection

4.1 Delivery Areas

We deliver to specified areas within Glasgow and surrounding regions. Delivery boundaries are subject to change. Please check our delivery page or contact us to confirm service to your address. Minimum order values may apply for delivery.

4.2 Delivery Times

Estimated delivery times are provided for guidance only. While we strive to meet these estimates, actual delivery times may vary due to:

• Traffic conditions and road closures
• Weather conditions
• High demand periods (weekends, holidays)
• Distance from our location

We are not liable for delays beyond our reasonable control. For time-sensitive orders, we recommend collecting in person.

4.3 Collection

Collection orders will be ready at the estimated time provided. Please bring your order confirmation and a valid ID. Orders not collected within 30 minutes of the estimated time may need to be remade at additional cost to ensure food quality and safety.

5. Food Safety and Allergens

5.1 Allergen Information

We take food allergies very seriously. Our kitchen handles various allergens including:

• Cereals containing gluten (wheat, barley, rye)
• Crustaceans and shellfish
• Eggs and egg products
• Fish and fish products
• Peanuts and tree nuts
• Soybeans and soy products
• Milk and dairy products
• Celery and celeriac
• Mustard and sesame seeds
• Sulphur dioxide and sulphites

Please inform us of any allergies or dietary requirements when ordering. While we take precautions to prevent cross-contamination, we cannot guarantee that cross-contamination will not occur in our kitchen.

5.2 Food Quality

We are committed to providing high-quality, fresh food prepared in accordance with food safety regulations. If you are dissatisfied with your order, please contact us within 24 hours with details and, where possible, photographic evidence. Refunds or replacements will be provided at our discretion.

6. Catering Services

6.1 Booking and Deposit

Catering bookings require advance notice (minimum 48 hours for small orders, 2 weeks for large events). A non-refundable deposit of 25% may be required to secure your booking. Full payment is due 7 days before the event date.

6.2 Cancellation Policy

Catering cancellations must be made in writing:

• More than 14 days before event: Full refund minus deposit
• 7-14 days before event: 50% refund
• Less than 7 days before event: No refund

6.3 Equipment and Staff

Equipment hire and serving staff can be arranged for an additional fee. Any damage to hired equipment caused by the client or their guests will be charged for repair or replacement.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, photographs, recipes, and software, is the property of Bamboo Inn Catering Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works, or commercially exploit any content without our express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Bamboo Inn Catering Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services, including but not limited to:

• Loss of profits, data, or goodwill
• Service interruptions or website unavailability
• Foodborne illness (except where caused by our proven negligence)
• Third-party delivery service failures
• Allergic reactions where proper allergen information was provided

Our total liability shall not exceed the amount paid for the specific order giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Bamboo Inn Catering Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the website, violation of these Terms, or infringement of any third-party rights.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Scotland and the United Kingdom. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Scotland. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11. Third-Party Services

Our website may integrate with third-party services (payment processors, social media platforms, review sites). Your use of these services is subject to their respective terms and policies. We are not responsible for the practices, content, or availability of third-party services.

12. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

13. Contact Information

For questions about these Terms, please contact us:

Bamboo Inn Catering Ltd
40 Clarendon Place
Glasgow G20 7PZ
Scotland, United Kingdom

Email: info@bambooinn.co.uk
Phone: +44 141 429 4609
Company Registration: SC733555 (Scotland)

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bamboo Inn Catering Ltd regarding the use of our website and services, superseding any prior agreements or understandings.